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Scope of Services

Development of this phase is key to any project in ensuring that all the elements related to the overall guest experience is captured. EvolvE will assist in developing the core programs related to this phase and as the operational team come on board we will work closely with them, right through to the opening of the project.

Pre-Opening Critical Path

  • Detailed critical path which focuses on all aspect of the development within the pre-opening phase. With focus on the below

Product & Treatment Development - Spa

  • Close collaboration with the selected international skin care brand, in developing the treatment offering within the brand

  • Professional & retail product program

  • Development of signature products and treatments supporting the specific concept

  • Spa menu planning & pricing recommendations

  • Development of operational flow and guest journeys

Product Development - Health Club/Recreation

  • Close collaboration with the selected international fitness brands in developing the operational & maintenance manuals for selected equipment

  • Recommendation on retail product program

  • Development of signature wellness/membership programs

  • Development of operational flow and guest journeys

  • Development of recreation activities

Product Development - Kid's

  • Signature activity program development linked to approved kid's concept

  • Development of seasonal programs

  • Development of wellness programs for kid's

  • Development of operational flow and guest journeys


  • Detailed FF&E/OS&E document with vendor recommendations to support the overall opening and direction of the facility program

Standard Operating Procedures (SOP)

  • Detailed SOP development for all aspects of operations, which will be directly linked to the training manuals


  • Pre-opening budget development

  • Complete operating budget for the first year

Human Resources

  • Development of Job Descriptions

  • Recruitment support 

Simulation Support

  • Post training - EvolvE can support the property simulation process

    • Simulation program development 

    • Simulation audit with detailed report​

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